Every promise, on the record.

Your remedy usually depends on what you can prove. RERA gives home-buyers a real forum for delays and deviations from the sanctioned plan or the agreement — but it works best when the promise is documented: the sale agreement, the brochure, the approved plan and any written commitment. Verbal assurances from a sales team are the hardest to enforce. That is exactly why we pin every commitment to its source and keep it on your record from day one — so if a builder deviates, you are arguing from evidence, not memory. This is general information, not legal advice.

By keeping the promise in a form that survives — the written agreement and brochure, the approved layout, email and message confirmations, and a dated summary of what was said on each call. Truth Estate does this for you: after every meaningful conversation we confirm the key points back in writing and file them under your account, so “what they told me” becomes “what is documented” — timestamped and retrievable from anywhere in the world.

Because a RERA bench or a court decides on the record, not on recollection — and a sales pitch over a call leaves none. Floor, facing, amenities, timelines and inclusions are routinely promised verbally and then contested. The fix isn’t suspicion; it’s documentation. We convert every material verbal promise into a written, dated record while it is still fresh.

India has no single statute that bars a participant from recording a conversation they are part of, and such recordings have been admitted as evidence — but privacy law is evolving and sharing recordings can raise separate issues. We keep it clean: recording is done with notice and consent, and in every case we also confirm the substance of the call back to you and the other side in writing, which is both courteous and far easier to rely on. We are not a law firm and coordinate with qualified lawyers on anything contentious.

At minimum: the sale agreement and every annexure, the brochure and approved plan, the RERA registration and disclosures, all payment receipts, the TDS paperwork, and a dated note of every promise made about price, floor, facing, amenities, inclusions and dates. Because you can’t walk into the office to clarify later, the completeness of this record matters far more for an overseas buyer. Truth Estate assembles and maintains all of it under one login.

Because our advice sits on the record alongside everything else. Every recommendation we make — and the evidence behind it — is written down and timestamped under your account. We can’t tell you one thing today and quietly revise the story later; you can audit us as easily as you can audit the developer. For an independent advisor, that is the point: accountability that runs both ways is what makes independence provable.

Yes — evidence is decisive in these forums. A complete, timestamped file of the agreement, approved plan, disclosures, payments and documented promises lets your lawyer act quickly and argue from fact, not reconstruct events years later. We organise everything so that, if it’s ever needed, it’s already there.